Items that offer ‘Free Return’ service will have ‘Free Return’ icon/text on their item details page.
With ‘Free Return’ service, you get 13 days (from the delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc.
It’s easy and fast:
1) Get the return code or label.
2) Take your package to the designated service point.
3) lastly, wait for the local warehouse to confirm receipt of your returned package.
Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.
Not all countries have Free Return service. At present, supported countries include the mainland territories of the United States.
In addition, not all products on Stonca.com include the Free Return service. Items that has the Free Return service will have a label or icon on their product details page confirming this service is available.
Return Shipment Fee
Returning packages via a designated local return service point or via a door-to-door pickup service is free.
Note: You can only enjoy one-time free local return for one order.
If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address.
Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.
We do not accept returns and we do not refund only if :
Return Used item, Washed and non in their original condition, Not complete with the original packaging, no tags, Wrong address, no consignee, Invalid contact information, no answer to the delivery calls & emails, Customer refuses to accept package, pay tax fee, complete customs clearance, Didn’t collect package by the deadline